Your cart
Close Alternative Icon
Daily Dispatch Mon-Fri, Place B4 12pm AEST. Free Delivery Over $150 We Dispatch Daily Mon-Fri, Place Before 12pm AEST. Free Delivery Over $150
Close Icon

FAQ'S

FAQ's

*COVID-19 UPDATE

The current COVID-19 situation is just so surreal, but we need you to know that we are serving you more safely and securely than ever before.

We are Still Dispatching Daily Monday to Friday and we dispatch all orders placed before 12pm AEST the Same Day! (Monday to Friday).

For Accurate delivery time frames once your parcel has been dispatched please refer to the Australia Post website here

Here at The Party Cupboard we are doing everything we can to ensure the health and safety of our little team and our valued customers. 

We are continuing with increased hygiene practices to provide a safe pick, pack and disptach environment.

We are ensuring we are adhering to social distancing within our warehouse and with our loyal local parcel collection driver from Australia Post.

  1. Shipping & Delivery

How long will it take for my package to arrive?

Good News! We Dispatch Daily Monday to Friday and we dispatch all orders placed before 12pm EST the Same Day! (Monday to Friday). For Accurate delivery time frames once your parcel has been dispatched please refer to the Australia Post website here

What is the cost of shipping?


The Party Cupboard offer FREE Standard Tracked Signature Upon Delivery Shipping for all orders over $150 within Australia. Our Standard Tracked Signature upon delivery fee is $12.00 and our Express Tracked Signature upon delivery fee is $19.95 Australia Wide

Do you ship internationally?


Yes we do!

I live locally can I please collect my parcel and forgo the delivery fee?

Absolutely, simply select the 'local pickup' option during checkout and you will be notified once your order is ready for collection. If you have any further questions regarding this; our email address is info@thepartycupboard.com.au and our phone number is (03) 62638113

Standard Deliveries: We use the Australia Post regsitered, signature upon delivery eparcel service. For Accurate delivery time frames once your parcel has been dispatched please refer to the Australia Post website here. Our location is Tasmania 7000. 

Express Deliveries: To ensure your parcel is sent as fast as possible, we recommend the Express delivery option. This Guarantees your parcel will be picked and sent the same day, (provided your order is placed and fully paid for before 2pm AEST on a working day Monday - Friday). This also guarantees your parcel will be priority delivered as soon as possible by Australia Post. For express delivery timeframes please refer to the Australia Post's Guaranteed Express Post Delivery Network.

How can I track my order?


When we despatch your order you will receive two emails. One from us advising your parcel has been despatched with a shipment number and one from Australia Post containing a tracking ID. You can use this tracking ID provided by Australia Post to track your parcel on their website. http://auspost.com.au/track/

What if I am not home when my package arrives?


Australia Post will deliver the parcel to your address. If you're not home when it arrives, the postman will leave a note at your place and take your parcel back to your local AusPost Office. They'll keep it there for five days, following this they will send you another note to remind you to come and collect the goods and hold the parcel for an additional five days. Once the ten days has expired AusPost will return the package to us, we will then issue a refund for the goods less the original shipping fee and a return to sender fee of $20.

My items haven't arrived yet. What can I do?


You are able to track the status of your order on the Australia Post Website, using the Tracking ID sent to you by Australia Post. If you have any concerns, please do not hesitate to contact us.

What are The Party Cupboard's General Days of Trade?


Monday – Friday, excluding Public Holidays 

What are The Party Cupboard's Christmas & New Year Days of Trade?


Our order despatch department will be closed on Wednesday 25th & Thursday 26th of December and Wednesday 1st January. All other days will be business as usual.

  1. Returns & Exchanges

We have four rules of returns - returns must be:

  1. Made within 14 days from receipt of goods.
  2. Unused and Unopened in their original packaging.
  3. In the same box you received your item in.
  4. Presentation of your original receipt as proof of purchase.

To prevent damage in the returns process, please be sure to package the items well.

All “change of mind” returns must be shipped and handled at the customer's own cost. The Party Cupboard is not responsible or liable for any goods lost in transit and therefore recommends registered post for all returns. Please note this policy is for full priced items only, refunds or exchanges are not permitted on sale items.

How long do I have to return my purchase?


We allow up to 14 days from receipt of goods for you to return your item/s.

How long does it take for me to receive a refund?


We aim to refund your purchase within 7 days of receiving the return.

How will I be refunded?


Refunds are issued through the same transaction method used to make the original purchase. If the product was ordered with a gift voucher or promotional voucher, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order.

Do you issue a refund if I don't like the product once I have received it?


We do our best to ensure that the image and description on the website are an accurate depiction of the product. If you are still not satisfied, please return the item(s) to us within 7 days of receiving the goods in its original, unopened packaging with a returns form attached. Once our Quality Control team confirms that the item is in its original condition, a refund will be issued.

All “change of mind” returns must be shipped and handled at the customer's own cost. The Party Cupboard is not responsible or liable for any goods lost in transit and therefore recommends registered post for all returns. Please note this policy is for full priced items only, refunds or exchanges are not permitted on sale items.

What if my item is faulty?


Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect or was damaged during delivery, please contact us within 7 days of receiving the goods for details of how to return your item for an exchange or refund.

I need to return an item, but I don't have the original packaging. Now what?

Sorry we will not offer an exchange or refund in instances where you have opened the goods and/or simply changed your mind. If the item is faulty please contact us within 7 days of receiving the goods for details of how to return your item for an exchange or refund. 

The item I want is out of stock. What now?

Although we try to have a stock level that will keep up with demand, some highly popular items may run out of stock. We are re-ordering all the time so please pop your email address in the 'out of stock notification' on the main product page and you will be notified by email as soon as the item is back in stock. For larger, special orders or any enquires please contact us email: info@thepartycupboard.com.au phone: (03) 62638113 and we can let you know when we will be back in stock.

Do you place items on backorder?


No, your item will not be placed on backorder. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out you will be contacted by the Customer Service team. They will advise on delivery time frames, or alternatively arrange a credit or refund. 

Can I place an item on hold for purchase at a later date?


Sorry, but we do not offer this option.

  1. Changes or Additions to orders

Unfortunately once an order has been placed we are unable to make any changes or additions to it. If you would like to add to this order prior to dispatch please contact us. email: info@thepartycupboard.com.au phone: (03) 62638113 

Is there somewhere I can go to view the product prior to purchasing?

Unfortunately, we do not have a retail store and for safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to email or call us.

I'm having problems ordering through your website. What can I do?

Our website is best supported by Gogole Chrome, Safari or Mozilla Firefox. Please ensure that the browser you are using is up to date.

How do I unsubscribe from your mailing list?

Please open an email sent to you by THE PARTY CUPBOARD. At the bottom of the email you will see a button that reads 'Unsubscribe'. By clicking on this button, you will be unsubscribed to any further correspondence from The Party Cupboard. Remember, our newsletter is the best way to find out about new products, sales and special member discounts.

What are cookies?  Do I need to enable cookies in my browser?

Cookies aren't just for eating. They are also the name of small amounts of data that is sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'logout' link in the top right hand corner of the page.

To find out more about how we use cookies, please see our privacy policy.

  1. Payment

What payment types do you accept?


The Party Cupboard offers a number of payment methods: 
a. Credit Cards: Visa (including Visa Electron) and MasterCard or Paypal

Is it safe to use my credit card on your site?


We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if you see a key lock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our bank. You can rest assured that with each purchase your credit card or bank account information will be secured.

My credit card details are not being accepted. What's wrong?


Please check with your bank or financial institution. 

My computer froze while processing payment. How will I know that my payment went through successfully?


All successful transactions will receive a confirmation email within an hour of purchase. If you have not received confirmation via email, please try placing your order again. Alternatively, contact our Customer Service Team to confirm the placement of your order.

Are your prices in Australian Dollars (AUD)?

Yes, all pricing is in Australian Dollars.

Do you match prices if I see an item on sale elsewhere?


No, but we do our best to ensure we have competitive prices.

Do your prices include GST?


Yes, all prices include GST.

  1. Privacy & Security

How do I know it is safe to shop with you?


We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our privacy policy.

Do you keep my credit card details?


No, we do not store your credit card details.

Will my information be sold to third parties?


Your information will not be sold or passed on to third parties. Your privacy is important to us.

What kind of selection do you have?

The Party Cupboard is proud to stock a wide range Party Supplies from Australian and International brands. Our range is rapidly expanding and our product selection is kept up to date with the latest releases.

  1. General

Are the foil balloons delivered filled with Helium?


Our foil balloons are not supplied filled with helium.

How long do the helium balloons last?


Recommendations state that latex balloons, when filled with helium, should last up to 10-14 hours. However, foil balloons last a lot longer than this and can last days. Adults should inflate balloons and supervise their use with children under 9 years

 We hope you enjoy browsing through our site.

Can I track my order?
Down Arrow Icon Minus Icon

You can indeed! When we dispatch your order you will receive two emails. One from us advising your parcel has been dispatched with a shipment number and one from Australia Post containing a tracking ID. You can use this tracking ID provided by Australia Post to track your parcel on their website. http://auspost.com.au/track/


Where do you ship to?
Down Arrow Icon Minus Icon

We Ship Australia Wide. We dispatch daily Monday to Friday. Place your order before 12pm AEST to take advantage of this.

What are your shipping rates?
Down Arrow Icon Minus Icon

The Party Cupboard offer FREE Standard Tracked Signature Upon Delivery Shipping for all orders over $150 within Australia. Our Standard Tracked Signature upon delivery fee is $12.00 and our Express Tracked Signature upon delivery fee is $19.95 Australia Wide

Do You Offer Local Pickup?
Down Arrow Icon Minus Icon

Absolutely, simply select the 'local pickup' option during checkout and you will be notified once your order is ready for collection. If you have any further questions regarding this; our email address is info@thepartycupboard.com.au and our phone number is (03) 62638113

Christmas Trading Hours
Down Arrow Icon Minus Icon

We are Closed Friday 25th December, Monday 28th December and Friday 1st January. All other days are business as usual.

Public Holiday Closures
Down Arrow Icon Minus Icon

We are Located in Tasmania and are closed on Tassie Public Holidays.