We want you to be happy with everything you buy from us. If you are not completely satisfied with any of the goods you purchase, please return them within 14 days of receipt and we will refund you. Please note this policy applies to full priced items only, refunds or exchanges are not permitted on sale items.
We have four rules of returns - returns must be:
- Made within 14 days from receipt of goods.
- Unused and Unopened in their original packaging.
- In the same box you received your item in.
- Name & Order Number included with return.
To prevent damage in the returns process, please be sure to package the items well.
We will aim to refund your purchase within 7 days of receiving the return.
Refunds are issued through the same transaction method used to make the original purchase.
The Party Cupboard is not liable for the loss of items being returned, we recommended you return your unwanted goods using registered mail.
The Party Cupboard Returns
73 Lyell Highway,
Please ensure a copy of your name and order number is included
If you have received a faulty or incorrect item, The Party Cupboard will gladly pay the packaging and postage costs for a replacement. All “change of mind” returns must be shipped and handled at the customer's own cost. All Postage incurred is non-refundable.
If you would like to speak to a member of our customer service team regarding a return or cancellation, please contact us at firstname.lastname@example.org
Change of mind exchanges and returns:
We do our best to ensure that the image and description on the website are an accurate depiction of the product. If you are still not satisfied, please return the item(s) to us within 7 days of purchase unopened in its original packaging. Once our Quality Control team confirms that the item is in its original condition, a refund will be issued.
All “change of mind” returns must be shipped and handled at the customer's own cost.
All Postage incurred is non-refundable.
Please note this policy is for full priced items only, refunds or exchanges are not permitted on sale items.
Exchanges and refunds for faulty items:
Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect or was damaged during delivery, please contact us within 7 days of receiving the goods for details of how to return your item for an exchange or refund.
Incorrect Delivery Address & Returned Parcels:
In the instance where an incorrect address is provided or a parcel has been returned to The Party Cupboard as undeliverable, a returned parcel fee of $25 will apply.
What are your shipping rates?
The Party Cupboard offer;
FREE Standard Tracked Signature Upon Delivery Shipping for all orders over $150 within Australia.
Standard Tracked Signature upon delivery fee is $12.00
Express Tracked Signature upon delivery fee is $19.95
We ship Australia Wide
Delivery Time Frames
For the most accurate up to date delivery time frames once your parcel has been dispatched please refer to the Australia Post website here.
We dispatch daily Monday to Friday if your order is placed before 12pm AEST.
Whilst we believe we are extremely efficient in dispatching orders. Its important to note we are reliant on the Australia Post Network to deliver your parcel. We do advise that you allow as much lead time as you can before your event to avoid disappointment. If your order is urgent we recommend utilising the express post service offered.
We always air on the side of caution and advise to allow 1-2 Business Days after dispatch for delivery even with the Express Post option.
We will happily provide a refund for the goods for parcels that do not arrive in time provided they meet our return guidelines found here. It's important to note that we do not refund shipping costs incurred.
Where do you ship to?
We Ship Australia Wide. We dispatch daily Monday to Friday. Place your order before 12pm AEST to take advantage of this.
Do you offer local pickup?
Can I modify my order?
Our turnaround times are extremely quick. If we can accommodate modifications to orders prior to dispatch we will but its very important to note this is not always possible. If you wish to amend your order please contact us immediately.
Can I track my order?
You can indeed! When we dispatch your order you will receive two emails. One from us advising your parcel has been dispatched with a shipment number and one from Australia Post containing a tracking ID.
You can also use this tracking ID provided by Australia Post to track your parcel on their website. https://auspost.com.au/track/
Do you Accept Returns?
Of course, we understand that circumstances change or the product may not be how you imagined. 'Change of mind' returns will be accepted within 14 days from receipt of your goods.
Please refer to our Returns Policy for further information regarding returns.
Are the products on your website in stock?
Yes. At The Party Cupboard we try to ensure our stock levels are always accurate. Which means the items you purchase are ready to ship to you from our warehouse immediately.
In the unlikely event that a stock inventory error has occurred and we are out of stock of the item you purchased we will contact you immediately via phone or email to discuss your preference of a refund or substitute product.
Do you have a retail shop front?
Unfortunately we are online only and do not have a retail store. For safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to contact us
Are you Balloons Sold Inflated?
No, sorry all our balloons and send flat packed and require inflation.
Public Holiday Closures
We are Located in Tasmania and are closed on Tassie Public Holidays.
For a full list of these dates please click here
Christmas Trading Hours
We are Closed Monday & Tuesday the 27th & 28th December and also Monday 3rd January. All other days are business as usual.