We are committed to protecting the privacy of any information provided by our customers regarding The Party Cupboard brand. We have developed internal procedures consistent with the National Privacy Principles outlined in the Australian Privacy Act 1988. This statement sets out our practices relating to information collection, use, and disclosure.
Personal information collected from customers will depend on the type of service provided.
We collect personal information in the normal course of providing services for our customers. These services include:
- Accepting customer orders
- Processing online purchases and payments
- Customer service lines
- Processing credit card purchases
- Issuing tax invoices
Under these circumstances, customers provide us with personal information such as their name, address, phone number, credit card details, and email particulars, etc.
Personal information collected from customers is used to service your requirements, plan product development, and for communication purposes only. We assure you that all information collected will be safely and securely stored.
Customer Mailings & Email
Our subscribe program offers customers the opportunity to receive benefits such as special offers, gift with purchase offers, and the delivery of marketing communications. Customers may also receive information and related offers via email.
To receive communications from us, certain personal information is required. We use this information to facilitate communication with our customers, understand our customer needs and for customer research. Other optional information collected may be used to plan future events, offers, products, etc.
Any information collected will be safely and securely stored and managed by The Party Cupboard.
We value our customers and do not share your information with any other organisations other than related corporations and those third parties directly related with the above activities (i.e. mailing houses, data bureaus and email providers).
You also have the opportunity of providing us with your children’s dates of birth and this is used along with your name & address to send you catalogues, newsletters and email reminders in good time for the next birthday. Dates of birth are never disclosed to anyone outside The Party Cupboard.
If, for any reason you are unsure about the personal and account information we are holding in your name, please contact our Customer Service team. They will happily review your file and update the records if required. You can contact our customer service team by email or phone.
If you wish to change your existing preferences on receiving offers and other marketing information from The Party Cupboard please email firstname.lastname@example.org.
If you do not wish to receive further emails and newsletters from The Party Cupboard please email email@example.com.
At The Party Cupboard we want to communicate with you only if you want to hear from us. If you would prefer not to receive promotional information from us please let us know by clicking on the unsubscribe link at the bottom of any of our communications.
Website and Credit Card Security
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.
Linking to Third-Party Websites
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, The Party Cupboard cannot be held responsible for the actions of any third-party web sites.
Accessing Your Online Information
If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our Customer Service team. They will happily review your file and update the records if required. You can contact our customer service team by email or phone.
If you wish to change your existing preferences on receiving offers and other marketing information from The Party Cupboard please see below:
If you do not wish to receive further emails and newsletters from The Party Cupboard please email firstname.lastname@example.org
We realise the importance of your information and we treat it as strictly confidential.
We have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.
While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of our services can only be provided if we have certain information.
If you are not completely satisfied with anything set out in this Statement, you are entitled to either query this practice or lodge a complaint with the Privacy Officer appointed by The Party Cupboard, or the Office of the Privacy Commissioner. All such enquiries or complaints will be handled with impartiality and discretion.
What are your shipping rates?
The Party Cupboard offer;
FREE Standard Tracked Signature Upon Delivery Shipping for all orders over $150 within Australia.
Standard Tracked Signature upon delivery fee is $12.00
Express Tracked Signature upon delivery fee is $19.95
We ship Australia Wide
Delivery Time Frames
For the most accurate up to date delivery time frames once your parcel has been dispatched please refer to the Australia Post website here.
We dispatch daily Monday to Friday if your order is placed before 12pm AEST.
Whilst we believe we are extremely efficient in dispatching orders. Its important to note we are reliant on the Australia Post Network to deliver your parcel. We do advise that you allow as much lead time as you can before your event to avoid disappointment. If your order is urgent we recommend utilising the express post service offered.
We always air on the side of caution and advise to allow 1-2 Business Days after dispatch for delivery even with the Express Post option.
We will happily provide a refund for the goods for parcels that do not arrive in time provided they meet our return guidelines found here. It's important to note that we do not refund shipping costs incurred.
Where do you ship to?
We Ship Australia Wide. We dispatch daily Monday to Friday. Place your order before 12pm AEST to take advantage of this.
Do you offer local pickup?
Can I modify my order?
Our turnaround times are extremely quick. If we can accommodate modifications to orders prior to dispatch we will but its very important to note this is not always possible. If you wish to amend your order please contact us immediately.
Can I track my order?
You can indeed! When we dispatch your order you will receive two emails. One from us advising your parcel has been dispatched with a shipment number and one from Australia Post containing a tracking ID.
You can also use this tracking ID provided by Australia Post to track your parcel on their website. https://auspost.com.au/track/
Do you Accept Returns?
Of course, we understand that circumstances change or the product may not be how you imagined. 'Change of mind' returns will be accepted within 14 days from receipt of your goods.
Please refer to our Returns Policy for further information regarding returns.
Are the products on your website in stock?
Yes. At The Party Cupboard we try to ensure our stock levels are always accurate. Which means the items you purchase are ready to ship to you from our warehouse immediately.
In the unlikely event that a stock inventory error has occurred and we are out of stock of the item you purchased we will contact you immediately via phone or email to discuss your preference of a refund or substitute product.
Do you have a retail shop front?
Unfortunately we are online only and do not have a retail store. For safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to contact us
Are you Balloons Sold Inflated?
No, sorry all our balloons and send flat packed and require inflation.
Public Holiday Closures
We are Located in Tasmania and are closed on Tassie Public Holidays.
For a full list of these dates please click here
Christmas Trading Hours
We are Closed Monday & Tuesday the 25th & 26th December and also Monday the 1st January. All other days are business as usual.